Shipping Policy
Processing Time
Orders are processed within 3-5 business days of purchase.
Shipping Time
Once shipped, delivery typically takes 3-5 business days within the continental U.S., depending on your location and the carrier. Shipping times are estimates provided by the carrier and are not guaranteed.
Shipping Rates
Shipping costs are free for all paddles.
Order Tracking
You'll receive a shipping confirmation email with tracking information once your order ships. Please allow 24–48 hours for tracking to update after you receive this email.
Delays
We are not responsible for shipping delays caused by the carrier, weather, customs, or other circumstances outside our control. If your package is significantly delayed, contact us at [email protected] and we'll help find it.
Lost or Stolen Packages
Ventra Sports is not responsible for packages confirmed as delivered by the carrier but lost or stolen after delivery. If your tracking shows delivered but you haven't received your package, please contact the carrier directly, and reach out to us if you need help.
Contact
Questions about shipping can be directed to [email protected].